Shipping Policy at Planet of the Vapes
We ship domestically throughout Canada directly from our headquarters in Edmonton Alberta. We primarily ship through Canada post, but occasionally use FedEx or UPS. Additionally, offer local pick ups to customers in the area, and in the event of a COVID-19 lock-down, we offer curbside pickup as well. Please call us at (780) 801-2485 for more information on picking up orders. See the blow paragraphs for more information on frequently asked questions. If you have any additional questions, not answered below, please feel free to reach out to us using our Contact Us page.
* Please note that we use the Proof of Age (18/19+) option on every single package.
Due to the Coronavirus pandemic, Couriers are no longer taking signatures for proof of age upon delivery. They will be leaving a card for you to go to the local post office/depot to pick up your package.
Should a package be returned due to failure of a valid signature, ALL fees associated with the shipment will NOT be refunded.
Once we have undoubtedly verified your age with a successful delivery, you will be able to be exempt from signing for all packages.
You may be required to pick up packages from local post office for age verification.
Items Damaged in Transit
Items shipped from us are insured through the courier which we use.