Delivery Policy

Shipping Policy at Planet of the Vapes

 

We ship domestically throughout Canada directly from our headquarters in Edmonton Alberta. We primarily ship through Canada post, but occasionally use FedEx or UPS. Additionally, offer local pick ups to customers in the area, and in the event of a COVID-19 lock-down, we offer curbside pickup as well. Please call us at (780) 801-2485 for more information on picking up orders. See the blow paragraphs for more information on frequently asked questions. If you have any additional questions, not answered below, please feel free to reach out to us using our Contact Us page.

* Please note that we use the Proof of Age (18/19+) option on every single package.

Due to the Coronavirus pandemic, Couriers are no longer taking signatures for proof of age upon delivery.  They will be leaving a card for you to go to the local post office/depot to pick up your package.

Should a package be returned due to failure of a valid signature, ALL fees associated with the shipment will NOT be refunded.

Once we have undoubtedly verified your age with a successful delivery, you will be able to be exempt from signing for all packages.

You may be required to pick up packages from local post office for age verification.

Shipping Prices

We offer free shipping over $300 CAD however any purchase under that mark will be under standard shipping rates due to age verification*
*shipping rates may change depending on where you are located
 
 

Shipping Times

All orders are processed within 48 hours of receipt. Typically, we will package and ship out our products within 24 hours, but in special circumstances processing time can stretch to over 48 hours. Once delivered to the post office, shipping time will depend on the distance from the post office to the intended destination. Typical shipping time using these services is 1-3 days.  Due to the COVID-19 pandemic – courtier services have been running behind schedule and there may be extreme delays.  Please request a tracking number if you are concerned with the whereabouts of a package.
 

Items Damaged in Transit

Items shipped from us are insured through the courier which we use.